Agent Training Guide Amazon Connect

Set up agents - Amazon Connect

1 week ago Web Configure agent settings. Enable auto-accept call. CCPv1: Set up automatic agent logout. Set up agents to assign tasks to themselves. Set up tasks. Set up your customer's chat …

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Getting started with step-by-step guides for the Amazon …

1 week ago There are a few key concepts to know before creating step-by-step guides in your contact center. These concepts allow you to build out workflows with no coding experience in the same environment where you create other Amazon Connect contact flows. Specifically, we will discuss Flows, Views, and the Show View flow block.

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Agent Training for the Amazon Connect Contact Control …

6 days ago Web Jun 10, 2020  · Intro Agent Training for the Amazon Connect Contact Control Panel (CCP) Amazon Web Services 660K subscribers Subscribe 30K views 2 years ago AWS Tutorials & …

› Author: Amazon Web Services
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amazon-connect/amazon-connect-streams - GitHub

4 days ago Web Mar 31, 2023  · For more details on this feature, see the Amazon Connect agent training guide and the feature's release notes. If your agents interact directly with Connect’s out …

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Transfer contacts to a specific agent - Amazon Connect

1 week ago Web To route a contact directly to a specific agent. In Amazon Connect, choose Routing, Contact flows. In the flow designer, open an existing flow, or create a new one. Add a …

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